Credit/Debit Card (Paypal). You can pay by credit/debit card by clicking Paypal without having to create a Paypal account.
Bank Deposit (Deposit payment to our Bank of The Philippine Islands account). Send inquiries at email@example.com.
Money Order (includes MoneyGram & Western Union)
For international orders, items will be reserved for 3 BUSINESS DAYS ONLY. Orders will automatically be cancelled if payment has not been made 3 BUSINESS DAYS after invoice has been sent.
Customers outside the Philippines who wish to order may send an email to firstname.lastname@example.org with the details below. Once email is received, The Company will send total cost inclusive of shipping fees. The customer may notify The Company if he/she wishes to proceed with the purchase.
Complete name and mailing address
Product Name, color, quantity
Preferred Payment Method
PAYMENT OPTIONS FOR INTERNATIONAL ORDERS:
Bank Deposit (bank details will be emailed to customer once she confirms her purchase)
All bank fees should be paid by the Client for telegraphic transfers and total sum receivable in
our account must be the amount as above.
*All payments are processed through a secure checkout system.
All your purchases are insured against theft and accidental damage whilst in transit from Ica Serafica to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
For international orders, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this maybe, as this will be dictated by the destination country's tax and duties laws.
Unless otherwise expressly provided herein, cancellations and refunds of orders will not be acknowledged nor allowed. However, a customer may be allowed to exchange an item/s under the following circumstance:
The item/s is defective or damaged.
The customer orders the wrong size.
Tugboat Fashion House can only exchange an item for a different size and in the same style. Customers shall bear return shipping fees in cases of size exchange.
The customer may contact Tugboat Fashion House and request for an exchange. However, exchanges will no be accepted 7 days after receipt of order. Tugboat Fashion House shall take responsibility of the complete exchange process.
All eligible items for exchange require:
Tags to be intact and item unwashed, unworn and in acceptable condition.
A copy of the acknowledgement receipt of purchase included.
All exchange orders will be packed and shipped out once the original items are received, returned and processed. The lead time is ideally five (5) working days from the day the exchange order email is sent to the customer. However, for items which are not readily available and need to reproduced, the delivery time for the new exchange order will take up to seven (7) working days.