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FREQUENTLY ASKED QUESTIONS

HOW TO SHOP

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How do I make an order?

What payment methods does Ica Serafica accept and is it safe to use my credit card online?

How can I choose the currency I pay in?

Which countries does Ica Serafica ship to?

How long does delivery take?

How much is the shipping fee?

Is my package insured?

How much taxes and duties will I have to pay?

Can I change my order once it has been placed?

How can I track my order?

How do I return or exchange an item?

Will I be refunded the full value of my order?